Privacy Policy
Last Updated: [Current Date, e.g., October 26, 2023]
Welcome to Pride Hotel & Restaurant ("we," "our," or "us"). We are committed to protecting the privacy of our guests and website visitors. This Privacy Policy outlines the types of information we collect, how we use it, with whom we share it, and the choices you have regarding your data.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
1.1. Personal Information
This includes information that can be used to identify you directly or indirectly. We may collect personal information such as:
- Contact Details: Name, address, email address, phone number.
- Identification Details: Date of birth, nationality, passport or ID details (for check-in requirements).
- Payment Information: Credit card details, billing address (processed securely via third-party payment processors).
- Stay Information: Arrival and departure dates, room preferences, special requests, dietary restrictions.
- Loyalty Program Information: If you participate in any loyalty programs.
- Feedback: Information you provide when giving feedback or reviews.
1.2. Usage Data
When you visit our website, we may automatically collect information about how you access and use the site, including:
- IP address, browser type, operating system.
- Pages viewed, time spent on pages, links clicked.
- Referring URLs, search terms.
1.3. Information from Third Parties
We may receive information about you from third-party sources, such as online travel agencies (OTAs) or business partners, when you make a booking through them.
2. How We Use Your Information
We use the collected information for various purposes, including:
- To process and manage your reservations and stays.
- To provide and personalize our services, including fulfilling special requests.
- To communicate with you regarding your bookings, inquiries, and promotions.
- To improve our website, services, and guest experience.
- To send you marketing communications and special offers (with your consent, where required).
- To process payments and manage financial transactions.
- To comply with legal and regulatory obligations.
- To enhance security and prevent fraud.
3. How We Share Your Information
We may share your information with:
- Service Providers: Third-party companies that perform services on our behalf, such as payment processing, IT support, marketing, and analytics. These providers are obligated to protect your information.
- Business Partners: If you booked through an OTA or partner, we may share information relevant to your booking.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal information under certain circumstances.
- Restriction: Request restriction of processing your personal information.
- Objection: Object to the processing of your personal information for direct marketing purposes or certain other situations.
- Data Portability: Request transfer of your data to another organization.
- Withdraw Consent: Withdraw your consent at any time if we are processing your data based on consent.
To exercise any of these rights, please contact us using the details provided below.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are small files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
8. Third-Party Links
Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Children's Privacy
Our services are not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you are aware that your Child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a Child without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By Email: info@pridehotel.com
- By Phone: [+XX XXX XXX XXXX]
- By Mail: [Your Hotel Address Here]